FAQs

1. What products does Piegra offer?
We specialize in two niches:

  • Pet Supplies: High-quality products for your furry friends, including food, toys, grooming essentials, and more.
  • Electronics: A curated selection of gadgets and devices to simplify and enhance your everyday life.

2. How do I place an order?
Placing an order is simple:

  1. Browse our website and select the items you’d like to purchase.
  2. Add them to your cart.
  3. Proceed to checkout and complete the payment process.
    You’ll receive an email confirmation once your order is placed.

3. What payment methods do you accept?
We accept all major payment methods, including:

  • Credit/Debit Cards
  • PayPal
  • Digital Wallets (if available on our platform)

4. How long does shipping take?
Shipping times vary depending on your location:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 10–15 business days
    You’ll receive tracking details once your order is shipped.

5. Do you offer returns or exchanges?
Yes, we have a hassle-free return policy! If you’re unsatisfied with your purchase, you can return or exchange it within 30 days of delivery. Items must be unused and in their original packaging. For more details, email us at docpiers@gmail.com.

6. How can I contact customer support?
We’re here to help! If you have questions, concerns, or need assistance, feel free to email us at docpiers@gmail.com. Our support team will respond within 24–48 hours.

7. Are your pet supplies safe and tested?
Absolutely! All our pet products are sourced from trusted suppliers and tested to ensure the safety and well-being of your pets.

8. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on exclusive deals, seasonal sales, and special promotions.

9. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email to monitor its progress in real time.

10. Do you ship internationally?
Yes, we offer worldwide shipping. Please note that international customers may be responsible for any customs duties or import taxes.